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AT Online Tech
The Arcadia Theater's vertical sign above the storefronts of downtown Temple, Texas

Small business IT oversight

Someone watching the systems you run on.

Remote tech support, Microsoft 365 and network monitoring for Central Texas businesses.

Most small businesses do not have an IT department. They have whoever is best with computers, doing it between their actual job, until something breaks badly enough to need a stranger at short notice.

That arrangement works right up until it does not - and the moment it fails is usually the worst possible one: the morning of a deadline, or the day somebody leaves and nobody knows the password.

What that covers

Remote tech support
Somebody to call when a machine stops cooperating, without a ticket queue or a stranger reading from a script. Most of it is fixed remotely, the same day.
Microsoft 365 setup
Mailboxes, shared calendars, file storage and the permissions that decide who sees what - set up once, properly, instead of accumulating by accident.
Network monitoring
Watching the things that fail quietly: a switch dropping packets, a backup that stopped running months ago, a connection degrading before it goes down entirely.

Who you are actually getting

Wayne Thompson has 20+ years of hands-on enterprise infrastructure experience. The same systems that run a large company's network run a small one's. The difference is scale, not kind, and a business with ten people rarely gets anyone who has worked at that level.

What that buys you in practice is judgement about what to leave alone. Most small-business IT trouble is not fixed by buying something; it is fixed by someone recognising which of the forty things on a network is the one actually causing it.

It also means one company can hold the pieces that break into each other, the domain, the email and the machines, instead of two suppliers each certain it is the other one's fault.

We work Central Texas only. The towns are listed on our service area page.

Questions people ask

Is this only for existing customers?
No. The IT work stands on its own, and most of the businesses we do it for came to us for exactly that.
What does it cost?
It depends on how many people and how many machines you have, so we would rather talk for ten minutes than publish a number that is wrong for you. No obligation attached to the conversation.
Are you on site, or remote?
Most of it is remote, which is faster for the person waiting. We are based in Temple and work Central Texas only, so being in the room is possible when it is the thing that is actually needed.
We already have someone who handles our computers.
Then the useful question is what happens when they are unavailable, and whether anyone is watching the things that fail silently. Oversight is not the same as replacing the person who already helps you.

Tell us what you are running.

Every setup is different, so the first step is a conversation rather than a quote off a page.

Get in touch

Would rather talk to someone first? Ask us to come out